Our commitment


– Classification and commitments of the Tourist Office of Sainte Foy Tarentaise

engagement-qualite-tourisme-gbThe Tourist Office of Sainte Foy Tarentaise has been classified in category III since December 2014 and is part of the network of Tourist Office of France.
The Tourist Office of Sainte Foy Tarentaise has submitted the application to be classified as Category I.

qualite-tourisme-uk

The Tourist Office of Sainte Foy Tarentaise is committed to:

– Provide you with an easy to access reception area and information area.

– Facilitate your enquiries.

– Provide you with seating facilities to sit down

– Inform you free of charge of the local tourism offer.

– Display and distribute our opening periods in at least two foreign languages.

– Offer you free access to Wi-Fi.

– Be open at least 305 days a year, including Saturdays and Sundays, during the tourist season or event.

– Reply to your mail all year round.

– Ensure a continuous reception service by staff able to speak at least two foreign languages.

– Ensure the provision of maps, plans and tourist guides in paper versions. * Give you access to our trilingual website – Disseminate our tourist information on paper as well translated into at least two foreign languages with regard to:

  • all classified tourist accommodation with at least the name of the establishment, postal address, e-mail, website address, telephone number, classification level;
  • monuments and natural or leisure cultural attractions, which may include the indication of admission prices, opening periods and hours to the public, the website and telephone and postal address;
  • entertainment and events;
  • emergency phone numbers

– Update our tourism information annually.

– Display the emergency phone numbers on the outside.

– Present all qualified offers for our area of intervention for all customers.

– Handle your complaints and measure your satisfaction.

– Provide you with a trip advisor for your stay.

– Ensure the reliability and timeliness of information on local tourism

 

Quality manual:

Download the Quality Manuel

– YOUR OPINION INTERESTS US !

What is your opinion about the services of our Tourist Office ?
Your opinion interests us, and help us to improve our services. We thank you in advance.

customer satisfaction survey

Cusotmer satisfaction survey

– HAVE YOU GOT A COMPLAINT ?

This form is provided to simplify the process in order that your opinion or request will be treated the most effectively possible. It will be addressed directly to the concerned service and to the management of the Tourist Office. The analysis of the forms will permit the definition of actions for improvement.

Client complaint form